If you order is damaged:
-please provide detailed pictures of parcel with clearly visible receiver details.
-please provide detailed pictures of damaged products
When half of the damaged goods value is paid and confirmed we will re-ship the full value of goods.
If your order has not been delivered during 45 days after dispatch date:
-please send us an email with the tracking number
When half of the lost goods value is paid and confirmed we will re-ship the full value of goods.
For safety reasons re-shipping will be made only when new receiver and shipping address is provided.
We will not re-ship if:
-if you can't provide new receiver and delivery address
We do not re-ship to: Canada, New Zealand, Norway, Singapore, South Korea, Australia, Saudi Arabia, countries in Africa, countries in South America, Israel, UAE
If your order is seized:
-please provide 120 dpi picture of envelope of letter from customs or FDA with receiver name
-please provide 120 dpi picture of letter received from customs or FDA with receiver name
When half of the seized goods value is paid and confirmed we will re-ship the full value of goods.
We will not re-ship if:
-if you can't provide 120 dpi picture of envelope and 120 dpi picture of letter from customs or FDA
-you cant give us new receivers name and new delivery address
We do not re-ship to: Canada, New Zealand, Norway, Singapore, South Korea, Australia, Saudi Arabia, countries in Africa, countries in South America, Israel, UAE